Complaints & corrections
Tell us about a website issue, an unclear recommendation or information that needs correcting.
Contact Holiday Fairy
Email admin@holidayfairy.co.uk with the page URL, what happened and the outcome you would like. You can also write to Holiday Fairy UK Ltd, 21A Wenthill Close, Ackworth, WF7 7LP, United Kingdom. Include a reply address if you would like a response.
What we can investigate
We can review our website content, misleading or unclear disclosures, broken links, accessibility barriers and our handling of your information. We will assess your concern, explain what we can establish and correct our content where appropriate. Service response targets are not yet confirmed.
Booking problems
Holiday Fairy does not accept bookings or payments through this website. Contact the provider named on your booking confirmation for refunds, cancellations, amendments and contractual complaints. Our website terms do not remove your rights against that provider.
Privacy and accessibility
See your privacy rights for information requests and regulator contact details, or our accessibility statement to request an alternative format.
Safe reporting
Please send only relevant information. Do not email card numbers, passwords, passport scans or other people's private details. Describe a security issue without accessing data you are not authorised to view.
Last website review: 1 October 2026. Company registration number, production providers and operational retention arrangements require confirmation before launch.